Last updated 12 October 2026
This policy explains how Eureka Water & Filtration (ABN 75 212 159 357) collects, uses, stores and protects personal information. It covers our website and our dealings with customers, suppliers and anyone who contacts us. We handle personal information in line with the Australian Privacy Principles.
What we collect
We only collect information we need to respond to you and do the work. This may include:
- Your name, company, phone number and email address.
- Site details, such as the location and type of water system, equipment or plant.
- Information you send us about your water or equipment, including lab reports, water analysis results and photos.
- Details needed to quote, invoice and deliver, such as billing and delivery addresses.
- Basic website usage data, such as pages visited, browser type and approximate location. This is collected automatically and does not identify you by name.
How we collect it
- When you fill in a form on our website, such as the enquiry form or the water testing and water analysis form.
- When you call, email or meet with us.
- When you send us samples, reports or documents.
- Through cookies and website statistics when you browse our site.
How we use it
We use your information to:
- Answer your enquiry and give you advice, quotes and recommendations.
- Test your water samples and send you the results and our report.
- Plan, carry out and invoice work for you.
- Keep records we are required to keep by law, such as tax and safety records.
- Understand how our website is used so we can improve it.
We do not sell or rent your personal information. We will only send you marketing emails if you have agreed to receive them, and you can opt out at any time.
Who we share it with
We only share your information when it is needed to do the work or meet our legal obligations. This may include:
- Laboratories that test samples on our behalf.
- Suppliers and freight companies, where needed to deliver goods to your site.
- Our accountants, insurers and professional advisers.
- Service providers that run our website, email and business systems.
- Government agencies or regulators, where the law requires it.
Website, cookies and overseas storage
Our website is hosted by WordPress.com and uses Jetpack for website statistics and Akismet to filter spam from form submissions. These services may use cookies and may store data on servers outside Australia, including in the United States. You can set your browser to refuse cookies, but parts of the site may not work as intended.
How we protect it
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Access is limited to staff who need it. We keep information only for as long as we need it for the purposes above or as required by law, then delete or destroy it securely.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within a reasonable time, usually within 30 days.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Eureka Water & Filtration
Unit 1, 72-78 Crocodile Crescent, Mount St John QLD 4818
Phone: (07) 4774 3607
Email: info@eurekawater.com.au
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.